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Support

Something not working, or a question? Email [email protected]. We answer as soon as we can, usually within a few working days.

Please include your Player ID. You find it in the game under Settings > Privacy, at the bottom. There is no login, so the Player ID is how we find your account.

Questions and answers

Where is my Player ID?

Open Settings and scroll to the Privacy section. The Player ID is the last line. It only appears after the game has connected to our server once.

I got a new phone. How do I keep my progress?

On your old phone, open Settings > Account > Recovery code and write the code down. On the new phone, install Fuselings, then open Settings > Account > Restore progress and enter the code. Anything you bought on the new phone moves across too.

Keep the code private. Anyone with it can take over your progress. If you think someone else has it, make a new code: the old one stops working at once.

I lost my phone and never made a recovery code.

Email us with your Player ID if you have it, or your display name and roughly when you last played. Without a login we cannot always prove an account is yours, so we may not be able to move it.

A purchase did not arrive.

Open Settings > Account > Restore purchases while you are online. If it is still missing, email us with your Player ID and the order number from your Apple or Google receipt. Refunds are handled by Apple or Google.

My ranked score was not counted.

Every ranked score is checked on our server. If the check fails, the score counts as practice. This can happen by mistake. Send us your Player ID and the mode and day, and we will look at it.

Can I play offline?

Yes. Without a connection you can still play, but leaderboards, leagues and the cloud save need the internet. Anything waiting to upload is sent the next time you are online.

How do I turn usage stats or personalised ads off?

Settings > Privacy. Usage stats are off unless you turned them on. "Ad privacy options" lets you change your ad choice. If you are under the age of digital consent in your country, both are always off.

How do I delete my account?

In the game: Settings > Privacy > Delete my data. Without the app: see Delete your account.

I am a beta tester. Where do I report bugs?

In our private Discord channel (email us for an invite), with TestFlight feedback on iPhone, or by email. Include your build number (bottom of Settings), phone model and Player ID. See the beta terms.

Which languages does the game support?

English, German, French, Spanish, Brazilian Portuguese and Greek. Change it in Settings > Account > Language.

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